Refund policy

Returns

This Refund and Returns Policy applies for all products purchased through the SHREDDY checkout.

You acknowledge that SHREDDY provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and SHREDDY.

You will be sent a confirmation of the sales contract between SHREDDY and yourself via email promptly after the conclusion of the contract.

Return Policy:

  • PHYSICAL FITNESS PRODUCTS: SHREDDY cannot exchange or refund any physical fitness products due to hygiene reasons. (regulation 28(3)(a), CCRs).
  • NUTRITION PRODUCTS: You have 14 days to return your nutrition products (supplements or accessories) under our 14 day return period policy for this type of products. This return period begins the day after you received the item. When you receive your item you must check it as soon as possible following receipt and always before use. In order to receive a refund, all nutrition products must be returned unused, unopened, intact in the original packaging they were in when received with a completed returns slip supplied by SHREDDY within the original parcel. Please ensure that when you receive an item that you ensure all seals or tags are still intact.
  • RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded. To receive the products you ordered, you will need to create another order. You will not be refunded for the postage as we have incurred the cost of sending you the order.
  • IF YOUR ITEM IS NOT RECEIVED: If the shipping time has expired and customer support cannot find a solution to fulfil your order we will offer you a replacement order to send you the goods again. If a replacement order cannot be arranged, a refund will be issued instead.
  • RETURNS BY CUSTOMER: Any digital or physical fitness products returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.
SUPPLEMENTS:

You have 14 days to return your supplement products (supplements or accessories including shakers and scoops) under our 14 day return period policy for this category of products. This return period begins the day after you received the item. When you receive your item you must check it as soon as possible following receipt and always before use. In order to receive a refund, all products must be returned unused, unopened, intact in the original packaging they were in when received with a completed returns slip supplied by SHREDDY within the original parcel. Please ensure that when you receive an item that you ensure all seals or tags are still intact.

Please note, our pouches are completely compostable meaning the printing on our supplement pouches is more fragile than usual therefore you may find some silver marks on the pouches on arrival. Such marks shall not constitute a refund and will not effect the quality of the products themselves.

Refunds for physical Products shall only be given in the following circumstances:
  1. If the item was ripped or broken which made it non-functioning.
  2. If the transaction was not a genuine transaction (card fraud etc)
  3. If there was a duplicate order or payment due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.

Faulty products

If you have received a faulty product and it's within 60 days from purchase please send in a picture of the faulty product and we can exchange this but unfortunately, there will be no refunds.

Statement On Colours

Actual product colours may vary from colours shown on your monitor. Different computer screens, operating systems, and even web browsers have different colour characteristics, so it is not possible to get a given colour to look the same on every screen. Colours in any promotional material shared by SHREDDY may also be altered due to editing required to achieve higher photo/video quality.

Refund Policy

As SHREDDY is a digital product, as soon as you subscribe you have access to all the content available on the app. Therefore, you hereby acknowledge that your purchase cannot be cancelled and that the Seller is not obliged to provide you with a refund.

Refunds for the Product shall only be given under exceptional circumstances:

  • If there is a technical issue that the Seller is responsible for, which has prevented you from ever accessing the Product.
  • If a duplicate subscription payment is made due to a technical fault. Genuine multiple orders by the same person are not eligible for a refund.
  • If your subscription payment was not a genuine transaction (e.g. card fraud etc).

Change of Mind & Early Termination:

Even if you made an accidental purchase, changed your mind, or realised that there are legitimate reasons why the Product is not suitable for you, we will not be able to refund you. Terminating your subscription early does not give you the right to a refund of any unused portion of your subscription, even if you stop accessing the app before the date when your subscription was set to expire.

Technical Issues:

The Product may be likely to present technical issues which relate to your device and operating software, or other applications you have installed which can interfere with the Product’s performance. Issues of this nature are not necessarily the result of an oversight during the Product’s development and may therefore often be out of the Seller’s control. Nonetheless, the Seller should always strive to rectify these issues in a timely manner to ensure the Product’s optimum performance for all customers. If the Seller is actively trying to resolve these technical issues, and these issues are not detrimental to the overall usage of the Product, experiencing them will not constitute grounds for a refund.